Delivery & Returns

Processing and Delivery Times

We aim to ship all orders within 24 hours of the order being received. When your order is dispatched, you will receive an email containing your tracking details.

UK Delivery

UK Express - 1 to 3 business days £7.95 or FREE on orders £95.00 and over

UK Standard - 2 to 4 business days £4.95 or FREE on orders £45.00 and over

International Delivery

We're currently working on adding international delivery options. 

International orders can currently be placed on our ETSY store here. 

Returns / Exchanges Information

Items ordered from the LUXAWL website can be returned unused for a full refund within 30 days starting from the date of delivery. Please email contact@luxawl.com or fill out the contact form here for any returns BEFORE sending your order back to us. We will send you a returns form.

Items must be in unused condition and with all original packaging to be eligible for a refund. Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs.

Please note: original shipping fees are non-refundable (this will be deducted from the refund amount), and customers are responsible for return postage costs unless the item is faulty or incorrect.

We currently do not offer exchanges. Please return your item for a refund and purchase your desired item. Once your item has been received and inspected, your refund will be processed to your original payment method within 5–7 business days.