Contact Us
We’d love to hear from you. Whether you have a question about our products, your order, or caring for your luxury collection, the LUXAWL team is here to help.
Simply fill out the form below or email contact@luxawl.com and we’ll be in touch within 24 hours.
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Frequently Asked Questions
Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
To find out which countries we currently ship to and the associated costs, please visit our delivery and returns page here.
It depends on where you are. We aim to ship out all orders within 24 hours. How long it then takes will depends on your location and the delivery option you selected.
UK deliveries should arrive in 2-4 business days.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
For more information, please see our delivery information page here.
When you place an order you will be sent a tracking number as soon as your order has been dispatched from our warehouse.
If you need help finding your tracking number, please contact our customer service team here.
Yes, you can return your order in conjunction with our returns policy, which you can find details of here.
We currently do not offer exchanges, simply return for a refund and reorder your desired product.