It depends on where you are located. We aim to ship out all orders within 24 hours. How long it takes will depend on your location and the delivery option you selected.

UK deliveries should arrive in 2-4 business days after being dispatched.

Overseas deliveries can take anywhere from 7-16 days after being dispatched. Delivery details and a tracking number will be provided in your dispatch confirmation email.

For more information, please see our delivery information page here.

We aim to share as much detailed information in the description section of each product on our website. However, if you are still unsure, please use our contact form here to contact us, and we will be happy to help.

Whilst we do not guarantee that you can make changes to your order, we may be able to alter your order before the order has been fulfilled by our warehouse.

If you order has been dispatched we will be unable to make changes.

Please contact us as soon as possible at contact@luxawl.com with your order number and the changes you'd like.

Please contact us as soon as possible at contact@luxawl.com with your order number, stating you'd like to cancel your order.

If your order has been dispatched, we will be unable to make changes or cancel your order.

Yes, items can be returned unused for a full refund within 30 days starting from the date of delivery. Please email contact@luxawl.com or fill out the contact form here for any returns BEFORE sending your order back to us. We will send you a returns form to complete.

Items must be in unused condition and with all original packaging and any free gifts to be eligible for a refund. Unless it is being returned due to a production defect, we can not offer a refund for your original shipping costs.

Original shipping fees are non-refundable (this will be deducted from the refund amount), even if your shipping was free due to a spend threshold originally; the actual shipment amount paid to the courier will be deducted from the refund.

Customers are responsible for return postage costs unless the item is faulty or incorrect.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
To find out which countries we currently ship to and the associated costs, please visit our delivery and returns page here.

Since we deliver to many countries around the world, our shipping partners will vary based on which location a package is being shipped to.

We prioritise shipping partners such as Royal Mail, DPD, USPS, UPS, FedEx, Canada Post, and Australia Post.

Yes, we offer free shipping based on minimum order amounts.

We offer free standard delivery on UK orders over £75 and US orders over $150.

See our full list of countries and free shipment thresholds on our delivery page here.

LUXAWL® is a brand dedicated to providing a range of elevated products all with the purpose of enhancing and protecting luxury leather items such as designer bags and shoes.

LUXAWL® is a brand name created by the founder, Steph Turton, combining the words 'luxury' and 'awl'. An awl is a sharp, pointed hand tool used for piercing holes in materials, such as leather.

After completing a leather bag-making course, Steph wanted to honour the incredible craftsmanship and skill that goes into making the most exquisite leather products on the planet. All LUXAWL products are designed with this in mind, to honour, care for, and protect your most treasured luxury items as they join you on the journey of a lifetime.

We are based in the United Kingdom.

You can contact us through our contact page here. We will be happy to assist you.